Refund policy

Returns & Refund Policy

At Aron & Co, all products are made to order through our print-on-demand partners. Because each item is custom-produced just for you, we do not accept returns or exchanges for wrong size, change of mind, or buyer's remorse.

Defective, Damaged or Misprinted Items 

If you receive an item that is defective, damaged, or misprinted, please contact us within 30 days of receiving your order. Send us an email with your order number and clear photos of the issue, and we will arrange a free reprint or refund at no cost to you.

Lost Packages 

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date and we will investigate and resolve the issue.

Wrong Address 

Please ensure your shipping address is correct before placing your order. If a package is returned due to an insufficient address, you may be liable for reshipment costs.

You can always contact us for any return question at hello@aronandco.com with your order number and a description of the issue. We aim to respond within 1–2 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@aronandco.com